The principle of continuous improvement is fundamental to the growth and success of all businesses, but none more so than online information services. Our services are essentially a suite of connected applications that work in unison to perform complex processes and as such they require constant auditing and diligence to
The distribution of work around the globe, what is generally called ‘outsourcing’, has been a fact of life in the information business for a long time. More recently though, information companies have taken an interest in applying the employment rules, climate change targets, and other sustainability goals that are in
The recent name change of Facebook to ‘Meta’ is a refreshingly honest approach to the company’s business model. FB derives billions in revenues by trading free image storage space for valuable metadata on your friends, birthday, location, and browsing histories that allows frighteningly targeted advertising. So, their new name hits
The flood of robocalls and telephone-based scams over the past decade has led to an international backlash against unsolicited telephone communications. This global reaction has come in the form of a slew of new guidelines and regulations. Information services that rely on primary source verification of their databases have been
During this pandemic, the value of accurate data has never been more obvious. Without reliable information derived from the mountains of data being generated by fast-moving events the actions necessary to slow the outbreak are impossible to make. From the data-gathering process to the intelligent analysis of that data by
The business model for selling subscriptions online has been based, from the beginning, on the idea of an automatic renewal of a subscription as a core part of the subscription agreement. This is what was called the “til forbid” model in the business-to-business circulation management world of the 1980s, and
Starting a new information service is hard. Customer expectations are sky high and they’ll pay top dollar only if the information is unique and timely and the software tools bundled with the information are top notch. That means a lot of upfront expense and a significant gamble on the part
IEI works with some of the world’s most successful company and executive information services. Our in-house research teams work on our customers’ projects via custom applications and we embed as many rules as we can into this software in order to prevent errors. Some examples of the ways we embed
Every project manager has conducted a “post-mortem” after their big product has launched or their information service redesign has rolled out to their customers. Nits are picked, fingers may be pointed and, on occasion, heads can roll. In these days of pervasive predictive analytics, though, can we realistically prevent major
The term “crowdsourcing” is not aging well. Maybe it was a bit too folksy to begin with or, more probably, its slow evolution caused it to seem passé before it ever even hit its stride. Whatever the reason, the meaning of “the crowd” has morphed into two distinct things at
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