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Opp. BSNL GM Office, Sims Park

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News & Insights

News & Insights

ARCHIVES

Matt Manning

Putting the “Service” in Information Services

There is often a tendency for the folks who build and run information services to adopt a “set it and forget it” approach. These services are tough to build and once they are up and running it’s easy to sit back and focus on renewal marketing. This is a mistake.

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Public Data

The explosion of data-driven reporting, recent data privacy legislation, and the unfortunate loss of one of the Internet’s leading lights have brought the definition of “public” data back to the forefront of discussions about the information industry. At this late date in the game, it is astounding that there is

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Primary Research

As information services have evolved they have continually added data feeds to service their customers. Data feeds can be new product announcements, pricing alerts, executive shuffles, or any other sort of timely data with influence on industries and markets. The creation of these data feeds involves different tasks than the

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Party Like It’s 1999

Some 18 years ago I spoke at the European Association of Directory Publishers conference. This was at the very height of irrational exuberance over online information services. The conference attendees were all very interested in transactional business models such as those floated by VerticalNet. The idea was that you could

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Outsourcing’s Value Proposition

It’s an election year in the US so the topic of outsourcing has inevitably raised its head. I’d like to add my two cents to the debate by explaining why I think companies like Information Evolution that are “in the outsourcing business” are a positive force in the US and

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People Power

The push-back on a 100% automated world is well underway. Ecommerce merchants, including information services, are increasingly being forced by consumers to show that they actually have real, living, breathing employees to support their convenient online offerings. Hiding behind email contact forms and sites without a single human’s name, a

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Perpetual Data

One of the most intractable publishing technology questions in the data-driven content world is a simple one: How do we publish (meaning post, upload, or otherwise distribute) databases of time-sensitive content in a way that allows them to be retrieved and used forever? Shyamali’s post on stone cylinders points out

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Powered by Partners

It’s tax time once again and the recent advertisements by H&R Block touting their use of IBM’s Watson technology are reminding me of how important strategic customer-vendor relationships can be. H&R Block didn’t need to mention IBM at all. They paid them for their work and IBM’s technology presumably worked.

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Necessity and Invention

Last week the Times-Picayune, one of the most respected newspapers in the world, acted like it did not want to “go gently into that good night” and become a footnote in Wikipedia. We have come to expect spineless fatalism in the newspaper business (when they are not bribing policemen or

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My B2B Bot

The last holiday season was replete with the sound of ads for Amazon Echo, Apple Home, Google Home, and Microsoft Cortana. All these products promise their owners the ability to speak aloud and have the receiving device trigger specific actions such as turning on the heat or reading the results

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