The last year was a busy one for those of us in the data trenches and 2017 is shaping up to be even more so. Here are the trends that we think will shape the world of data acquisition and management in 2017. Chatbots What started as chat-based customer service
This year’s Business Information Media Summit took a broad look at the evolving role of business-to-business media (news services, events, databases) in a time of enormous technological change. Media industry trends highlighted at the conference included: Sky-high valuations of trade show properties Strong demand for “buying intent” indicators Large, emerging
There is often a tendency for the folks who build and run information services to adopt a “set it and forget it” approach. These services are tough to build and once they are up and running it’s easy to sit back and focus on renewal marketing. This is a mistake.
Information Evolution is proud to sponsor HCOMP 2016, the world’s premier event for unveiling the latest research on crowdsourcing and human computation. The HCOMP conference, run by the Association for the Advancement of Artificial Intelligence, is hosted at the University of Texas School of Information this year and will take
Information Evolution has been a proud donor to the University of Texas School of Information, once their “library school,” for the past four years. We’d like everyone reading this post to consider joining us in supporting their own local graduate schools of information. Here’s why… Graduate schools of information and
CRM databases are full of bad, old data. The garbage continues to accrue over time getting worse as new files from purchased lists are added, acquired firms’ CRM files are merged, and salespeople keep adding their Rolodexes while no existing records are ever removed. For this reason salespeople at most
When businesses began to use their corporate web sites for more than just “brochure-ware,” they opened up a world of opportunities to streamline communications with customers, employees, investors, and suppliers. Corporate web sites today can include RFP tender portals, product spec and pricing databases, and customer service portals with real-time
In Part 1 of this post I discussed the possibility of content aggregators becoming less viable as the corporate and government owners of large valuable datasets start making their data available directly, free-of-charge, and/or via new cooperative aggregation models. In Part 2 I look at the rise of corporate content.
When the Worldwide Web was born in the 1990s, there was a lot of talk about disintermediation. The removal of layers of intermediaries—middlemen, that is—in marketplaces and other commercial processes would lead to fewer handoffs and price mark-ups. The resulting efficiencies would redound to the all-important end-users, making their lives
by Matt Manning For the information industry, the question of customers’ return on investment in data subscriptions and licenses is an existential one: without a clear ROI, renewal rates go down and information services wither away (see The Importance of Being Used). A corollary to being able to My earned
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