I was once the publisher of the Standard Periodical Directory and that database of magazines, newspapers, journals, and newsletters had a category called “house organs” to cover the in-house publications of corporations and nonprofits. These publications were full of group shots at picnics and United Way events with helpful notices
Every project manager has conducted a “post-mortem” after their big product has launched or their information service redesign has rolled out to their customers. Nits are picked, fingers may be pointed and, on occasion, heads can roll. In these days of pervasive predictive analytics, though, can we realistically prevent major
It’s expensive to staff a call center with full-time, highly trained callers. There are also substantial upfront and ongoing costs for technology—routing, dialers, headsets, etc. When you add the fact that projects are often seasonal and need both lightning-fast execution and high-quality results, managing telephone-based projects can seem almost impossible.
Crowdsourcing can be a difficult concept to understand. The rise of “private” crowds would seem to muddy the waters even further, but this emerging phenomenon is worth a closer look. Workers participating in labor marketplaces like the Amazon Mechanical Turk or eLance are members of “public” crowds that almost anyone
IEI is pleased to announce its latest technology partnership with Austin-based data matching firm Springcreek Systems. Founded by two former Dell employees who noted the company’s struggle with matching issues, Springcreek offers an effective tool for matching and deduplicating data. With Springcreek’s matching system, IEI now offers quicker, more accurate
IEI runs monitoring campaigns against data feeds to identify personnel updates, product launches, and other events that are “triggers” for updates to one of our customer’s databases using Enlyton, a new enterprise search tool that uses mathematical indexing to match search terms against data sets. Implementation involves: defining what datasets
Information services are just that: services. Even if you call your customers subscribers and deliver your product to them by mail, in the end you’re performing a service on a regular basis in exchange for regular payments. You’ve crossed the boundary between products and services even further if you’d be
This tool from Crowd Computing Systems automates crowdsourcing projects. We use it at IEI to run campaigns on the Amazon Mechanical Turk, the world’s largest crowdsourcing platform. (More on WorkFusion.) We use WorkFusion for a variety of processes. It works for simple, low-end tasks such as appending URLs, email addresses,
Starting a new information service is hard. Customer expectations are sky high and they’ll pay top dollar only if the information is unique and timely and the software tools bundled with the information are top notch. That means a lot of upfront expense and a significant gamble on the part
Information Evolution has been a proud donor to the University of Texas School of Information, once their “library school,” for the past four years. We’d like everyone reading this post to consider joining us in supporting their own local graduate schools of information. Here’s why… Graduate schools of information and
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