Information services are just that: services. Even if you call your customers subscribers and deliver your product to them by mail, in the end you’re performing a service on a regular basis in exchange for regular payments. You’ve crossed the boundary between products and services even further if you’d be

The issue of deciding when to buy goods or services rather than handle work in-house is an old one. Adam Smith addressed the problem 250 years ago in The Wealth of Nations, when he wrote that one should never attempt to make what will cost “more to make than to