All businesses struggle with seasonality or variability in their labor requirements, in one way or another. Resort hotels are busy in summer and much slower in winter. Tax preparation firms are swamped during the April crunch. Alaskan seafood operations work around the clock in summer and then stop completely in
Those of us in the information business are usually too busy working with our customers and refining our business models and production processes to think about the basic question of “What is information?” but let’s stop for a moment to consider it. Information is not a self-contained “thing” but rather
We received such a positive response to our February Crowdsourcing 102 post that we decided to follow it up with some of the questions we fielded about it, all answered by our resident managed crowdsourcing expert, Kevin Dodds. Q. Have you considered using known answers (KAs) throughout production in addition
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