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IEI Articles

Time for Real-Time

by Matt Manning We built Information Evolution to pursue the holy grail of database ownership: true real-time accuracy in a world where databases degrade at a rapid pace. A lofty goal, but today we do see cases where large-scale monitoring systems come within spitting distance of making this goal a reality. The methodology—harvesting-monitoring-updating—is conceptually very simple. It does, however, take significant upfront investments and offshore resources to pull it off. First of all, you need to identify the sources of ... Read more

The Crowded Call Center

by Kevin Dodds It’s expensive to staff a call center with full-time, highly trained callers. There are also substantial upfront and ongoing costs for technology—routing, dialers, headsets, etc. When you add the fact that projects are often seasonal and need both lightning-fast execution and high-quality results, managing telephone-based projects can seem almost impossible. Crowdsourcing has the potential to change all that. Using the latest crowdsourcing platform technology from WorkFusion, we at IEI have been able to successfully use the crowd ... Read more

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