Competitive intelligence (CI) is a craft used primarily by large, multinational corporations—think Nestle, IBM, and Novartis—to steer strategy. Keeping an eye on technology developments, competitor sales data, or the movements of key industry players are all common CI practices and, while many may confuse CI with corporate espionage, most of
As social media continues its inevitable march toward connecting all forms of sentient life, the issue of whether there is a “bright line” between business and personal information that salespeople cannot cross is coming to the fore. In other words, just because you can now know a lot of personal
On the eve of SXSW, Information Evolution’s U.S.-based team gathered at our Austin office for an informal meetup and photo. Pictured are, from left to right, Chuck Greene, Beatty Wilson, Matt Manning, Scott Smith, Deborah Dunlap, Shyamali Ghosh, and Kevin Dodds, the tough but non-adversarial cowpokes to our gracious and
Vendor Relationship Management (VRM) is a term used to describe tools designed for individuals and companies to manage their economic relationships. In other words, the user defines who they do business with (i.e., a “reverse” CRM system) and the “way” that they choose to interact with them. For instance, inbound
One of the most intractable publishing technology questions in the data-driven content world is a simple one: How do we publish (meaning post, upload, or otherwise distribute) databases of time-sensitive content in a way that allows them to be retrieved and used forever? Shyamali’s post on stone cylinders points out
We tend to look at change as a feature of modern life, but I was reminded last week that publishing has always been a magnet for new technology. I had the opportunity to visit the Morgan Library, a must-see for all who love books. Exhibits included papers belonging to Charles
As the “big data” juggernaut* continues to build momentum, it is about time to pause and reflect on those things that are holding us back from realizing the true potential of data integration, overlays, and analysis. Mark Miller posted a great piece on MediaPost (“Three Steps To Dealing With Data
Changing an information service’s business model is risky business. If you built your model the right way, there are several revenue streams (multiple advertising opportunities based on a variety of delivery devices, multiple subscription options based on delivery frequency and the volume/type of content, ecommerce hooks of every conceivable type)
Last week we saw two great cases at IEI where “data exhaust” — data created incidentally as part of a particular data management process — turned out to hold great value for our customers. In both cases we took simple telephone verification processes designed just to confirm that an executive’s contact information was still
The push-back on a 100% automated world is well underway. Ecommerce merchants, including information services, are increasingly being forced by consumers to show that they actually have real, living, breathing employees to support their convenient online offerings. Hiding behind email contact forms and sites without a single human’s name, a
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